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지원방법

hrcanada@shinhan.com

Customer Service Representative – FT/PT

작성자
Shinhan Canada
작성일
2018-11-06 17:06
조회
142
1. 채용부분
Customer Service Representative – Full/Part Time
Shinhan Bank Canada, Vancouver Area

As a pioneer in Korean finance, Shinhan Bank was ranked the #1 Bank for 4 consecutive years in Korea and the #58 Bank worldwide by The Banker “Top 500 Banking Brands” in 2017. Shinhan Bank has been endeavoring to become a bank that is truly number one in all of its businesses and genuinely earns the trust of its customers. We serve individual and corporate customers providing specialized financial services and commercial products to support their financial success.

We are looking for…
The Customer Service Representative who understands customers’ banking needs and provides appropriate financial solutions. This individual will create a positive impression by greeting and engaging in a range of sales, service and informational conversations with customers. S/he will provide sound advice at every customer interaction to create a positive customer experience. We currently have a vacancy for a Customer Service Representative at Shinhan Bank Canada, located in Coquitlam, BC. This individual will report to Retail Banking Manager in Coquitlam Branch.

Responsibilities:
• Provide sound advice at every customer interaction to create a positive customer experience
• Provide excellent service to clients to meet their day to day banking needs
• Complete financial transactions; including deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
• Proactively promote Shinhan Bank's products and services by listening to and identifying the needs of customers
• Resolve customer problems and escalate issues appropriately
• Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services
• Identify and refer customers to team members and internal Bank partners as appropriate
• Understand and apply bank/branch operating policies and procedures – including assisting with the branch opening and closing procedures on a rotational basis

Qualifications:
• Bachelor’s Degree in a related field preferred (Business, Accounting and Economics)
• Previous experience in related banking operations in Canadian financial institutions is an asset
• Skilled in assessing new and existing customer's needs, providing quality advice and recommendation
• Strong interpersonal skills, ability to build quality, long-term relationships with clients
• Strong communication skills (verbal and written)
• Advanced skills in Microsoft Office programs
• Strong attention to detail
• Flexibility to work rotating shifts including Saturdays
• Korean proficiency is preferred but not a requirement
2. 채용 절차 및 방법
Resume 및 Cover Letter (영문)를 hrcanada@shinhan.com으로 제출해 주시기 바랍니다.
제출하실 파일 이름을 다음과 같은 format으로 작성하여 주십시오: E.g. “Name_Position”
(서류전형 합격한 자에 한하여 개별 통보함)

3. 원서제출 마감일: 2018년 11월 30일