Business Operations Advisor is responsible for operating and overseeing bank’s overall centralized business operations, payment processing, channel management, support for back office and etc. in a secure and effective way to achieve business operations goals and is specifically responsible for finding troubles and improvements in overall business operations and proposing a solution. With effective communication, the Business Operations Advisor supports branch and customer requests and prevents expected operational risks.

Duties and Responsibilities:

• Monitor and review overall daily payment processing including EFT, Cheque Clearing and Bill Payment with good understanding business operations guideline
• Manage and operate the regular business operations based on the processing timeline/schedule
• Supervise and manage overall business operation process with leadership and banking service/business knowledge
• Document and report process details when issuing or exceptional situations in a timely manner
• Lead and collaborate well with the team (junior associates) to achieve good performance
• Execute overall channel management duties related to debit card, online banking and etc.
• Review and operate GIC wholesale payment and supporting Treasury back office
• Ensure that the tracking system is updated and outdated items are followed up on
• Support claims and investigations regarding business operations
• Respond in a timely manner to service issues and requests
• Execute new service process setup related to business operations

Qualifications:

• Bachelor’s degree is required, preferably in business related fields
• 5+ years of relevant experience; in banking service and business operations is preferred
• 1-2 years of people management experience
• Understanding of technology and business domain knowledge
• Strong customer orientation
• Attention to detail and a technical, logical thought process and problem-solving skills
• Organized and ability to multi-task
• An ability to meet strict deadlines and prioritize (Time Management)
• Excellent English verbal/written communications skills

Job Types: Full-time, Permanent

Thank you to all applicants for your interest in this job opportunity, however, we will only contact candidates selected to continue in the interview process.