Business Operations Advisor

Business Operations Advisor is responsible for operating and overseeing bank’s overall centralized business operations, payment processing, channel management, support for back office and etc. in a secure and effective way to achieve business operations goals and is specifically responsible for finding troubles and improvements in overall business operations and proposing a solution. With effective communication, the Business Operations Advisor supports branch and customer requests and prevents expected operational risks.

Duties and Responsibilities:

  • Monitor and review overall daily payment processing including EFT, Cheque Clearing and Bill Payment with good understanding business operations guideline
  • Manage and operate the regular business operations based on the processing timeline/schedule
  • Supervise and manage overall business operation process with leadership and banking service/business knowledge
  • Document and report process details when issuing or exceptional situations in a timely manner
  • Lead and collaborate well with the team (junior associates) to achieve good performance
  • Execute overall channel management duties related to debit card, online banking and etc.
  • Review and operate GIC wholesale payment and supporting Treasury back office
  • Ensure that the tracking system is updated and outdated items are followed up on
  • Support claims and investigations regarding business operations
  • Respond in a timely manner to service issues and requests
  • Execute new service process setup related to business operations


  • Bachelor’s degree is required, preferably in business related fields
  • 5+ years of relevant experience; in banking service and business operations is preferred
  • 1-2 years of people management experience
  • Understanding of technology and business domain knowledge
  • Strong customer orientation
  • Attention to detail and a technical, logical thought process and problem-solving skills
  • Organized and ability to multi-task
  • An ability to meet strict deadlines and prioritize (Time Management)
  • Excellent English verbal/written communications skills

Job Types: Full-time, Permanent

Thank you to all applicants for your interest in this job opportunity, however, we will only contact candidates selected to continue in the interview process.

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