Customer Service Representative – Ongoing Opportunities

Full time
All Branch

We have ongoing opportunities for Customer Service Representative positions for our various Branches, located in: North York (ON), Mississauga (ON), Thornhill (ON) and Coquitlam (BC).

Shinhan Canada is looking to hire a full time Customer Service Representative to advance our Bank’s market position and financial growth, and advance Shinhan’s presence in the community. The successful candidate is a strong relationship builder they are able to develop a rapport with new clients and provide support that will continually improve the relationship and advance our Bank’s presence in the industry.

Duties and Responsibilities:

  • Provide excellent service to customers to meet their day to day banking needs
  • Complete financial transactions; deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
  • Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers
  • Resolve customer problems and concerns promptly, escalating issues as required

Qualifications:

  • 1 to 3 years of experience in financial services
  • Bachelor’s Degree in a related field, or equivalent combination of education and related experience will be considered
  • Customer service and cash handling experience
  • Skilled in assessing new and existing customer’s needs, providing quality advice and recommendations
  • Strong interpersonal skills, ability to build quality, long-term relationships with clients
  • Strong communication skills (verbal and written)
  • Advanced word processing and computer skills (Word, Excel, Power Point etc.)
  • Strong attention to detail
  • Demonstrated skills to effectively organize and prioritize high volume of work
  • Strong teamwork orientation
  • Flexibility to work rotating shifts including Saturdays
  • Ability to communicate both in English and Korean

Application Deadline: Ongoing

Thank you to all applicants for your interest in this job opportunity, however we will only contact candidates selected to continue in the interview process.

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